Ordering Procedures for HX Cardboard Products

Ordering Procedures for HX Cardboard Products

Ensure a smooth and efficient ordering process for HX cardboard products by following the steps below.

1. Product Selection

  • Browse the Catalog: Visit the HX product catalog to explore the range of cardboard products available.
  • Note Specifications: Record the product codes, sizes, quantities, and any customization options you require.

2. Quotation Request

  • Contact Sales Team: Reach out to HX's sales department via email or phone.
  • Provide Details: Share your selected product information, including specifications and quantities.
  • Customization Requests: Mention any special requirements or customizations needed.

3. Receive Quotation

  • Detailed Quote: HX will send a quotation outlining prices, taxes, shipping costs, and estimated delivery times.
  • Review Carefully: Check all details for accuracy and ensure it meets your requirements.

4. Order Confirmation

  • Accept Quotation: If satisfied, confirm your acceptance by sending a Purchase Order (PO).
  • Include Information: Ensure the PO includes product codes, descriptions, quantities, pricing, and delivery address.
  • Payment Terms: Acknowledge the payment terms as specified in the quotation.

5. Payment Arrangement

  • Invoice Receipt: HX will provide an official invoice upon order confirmation.
  • Process Payment: Arrange payment according to the agreed terms (e.g., upfront, deposit, net terms).
  • Payment Confirmation: Send proof of payment to HX to initiate order processing.

6. Production and Quality Assurance

  • Order Processing: HX begins production following payment confirmation.
  • Quality Checks: Products undergo quality assurance to meet specified standards.
  • Progress Updates: Receive updates on production status if required.

7. Shipping and Delivery

  • Shipping Arrangement: HX organizes shipment through agreed logistics providers.
  • Notification: Receive shipping details, including tracking numbers and expected delivery dates.
  • Customs Documentation: HX provides necessary documents for international shipments.

8. Receiving Goods

  • Inspect Delivery: Upon arrival, check the products for accuracy and quality.
  • Report Issues: Notify HX immediately if there are any discrepancies or damages.

9. After-Sales Support

  • Customer Service: Contact HX for any post-purchase support or inquiries.
  • Feedback: Provide feedback on the products and service to help HX improve.

Note: Always keep records of all communications, documents, and receipts throughout the ordering process for reference and verification.

For any assistance, please contact HX customer service at: