FAQ

What materials are your cardboard boxes made of?
Our boxes are made from high-quality corrugated cardboard, kraft paper, or custom-specified materials.
Can your boxes be fully customized? Are there limitations on size, color, or printing?
Yes, our boxes are fully customizable. We offer a wide range of sizes, colors, and printing options with minimal restrictions.
Do you offer eco-friendly or recyclable cardboard boxes?
Yes, we provide eco-friendly and recyclable material options to meet sustainable packaging needs.
What is the weight capacity and durability of your cardboard boxes? What are they suitable for?
Our boxes are designed for strength and durability, supporting a range of weights and applications, from shipping to retail packaging.
Do your cardboard boxes meet international packaging standards (e.g., export requirements)?
Yes, all our boxes are compliant with international packaging standards and suitable for export.

Can I use my own design? What file formats do you support?
Yes, you can submit your design in common formats like AI, PDF, or EPS.
What if I don’t have a design file? Can you help me with the design? Is there an additional charge?
If you don’t have a design, we offer free design services with access to our extensive template library.
Can I get a sample? How is the sample fee calculated?
Yes, we provide samples. Standard samples are free, while custom samples may incur a nominal fee, refunded upon bulk order placement.
What is the minimum order quantity (MOQ) for customized production?
The MOQ depends on the box type but generally starts from 500 pieces.
What printing techniques do you offer? How many colors can you print?
We offer various printing techniques, including offset, digital, and flexographic printing, with full-color (CMYK) and Pantone options.

What is the ordering process?
Simply send us your requirements, confirm the design, and proceed with payment to start production.
Do you provide online order tracking?
Yes, once your order is shipped, we provide tracking details for real-time updates.
What payment methods do you accept? Can you issue invoices?
We accept bank transfers, PayPal, and major credit cards. Invoices are available upon request.
Do you offer discounts for bulk orders?
Yes, we provide competitive discounts for large-volume purchases.
Can I modify or cancel my order after placing it?
Order modifications or cancellations are possible within 24 hours of order confirmation.

What is your production lead time? Do you offer rush production?
Standard production takes 7–15 days. Rush orders can be arranged with an additional fee.
Do you provide international shipping? How is the shipping cost calculated?
Yes, we ship globally. Shipping costs depend on the destination, weight, and volume of the shipment.
How do you package and ship boxes to ensure they arrive undamaged?
Our products are securely packed with protective materials to prevent damage during transit.
What if the boxes I receive are damaged or do not meet specifications? Can I return them?
Yes, you can return or exchange damaged or incorrect items. Please contact us within 7 days of receipt.
What factors might affect delivery times?
Delivery times can be influenced by production schedules, shipping methods, and customs clearance.

What after-sales support do you provide?
We offer ongoing customer support for quality concerns, design updates, and repeat orders.
What should I do if there are quality issues with the products?
Contact us immediately. We will assess the issue and provide a replacement or refund as needed.
How can I request a refund or return?
Reach out to our customer service team to initiate the process.
Do you offer special support or benefits for long-term clients?
Yes, we provide loyalty discounts, priority services, and custom benefits for regular customers.

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